Today aesthetic dentistry is not only about appearance but also about function and functional durability. For functional durability the knowledge about materials and precision of clinical and laboratory work are essential. The clinical part therefore is more demanding for the clinicians especially if we are using minimal invasive approach. Optical devices and digital scanners are helpful for clinicians to achieve that goal. Dental microscope has benefits for clinicians not only because enlargement and documentation but also because ergonomics. If we combine with dental microscopes modern CAD-CAM units in-office or in combination with dental laboratory we can achieve optimal marginal fit, occlusal precision and aesthetics even in full mouth rehabilitation.
The presentation will show advantages of dental microscope and fully digital protocol in minimal invasive therapy.

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• What contributes to a productive work environment?
• Why smiling matters?
• How your beliefs shape your life and your relationships?
• How to build camaraderie and TRUST in the workplace.

Join Steve to understand why trusts is essential for dental practices. A bad atmosphere spreads quickly so Steve will share tips to apply to stay calm and build stronger relationships.

Martine Wright is a survivor of the never to be forgotten day in 2005 when terror hit the streets of London. As 52 people lost their lives in a series of attacks across London, she was the last survivor pulled from the train in Aldgate, losing her legs, and very nearly her life. The events of 7/7 are one bookend of her life in which her remarkable fight for recovery and rehabilitation culminated in becoming a Team GB Paralympian, appearing at London 2012.

In tribute to those that died that day Martine chose to wear the number & team shirt, and will share with you how she developed and adopted her mantra of the ‘Power of 7’ to provide resilience, positivity, structure and new purpose into her much-changed world. Her compelling story of survival to sporting endeavour and her easy and refreshingly honest approach will provide inspiration and key pointers to your team.

Forbes called Geoff Ramm’s Celebrity Service ‘A game changer’.

So how will you benefit from his philosophy, real life stories and easy to adopt techniques? From the moment your potential client contacts you for an appointment to the moment they become a patient and leave, you have so many opportunities to make a memorable experience. But do you see them? At the end of this energetic and interactive session you will forever notice them, and be ready to create Celebrity Service magic in your practice. You will also take away with you one of Geoff’s unique ‘120 Challenges Technique’s that will transform every one of your customer touchpoints. And if that’s not enough you will also see the idea that will take you just one minute, will not cost you a penny, but will live long in the customers memory for years!

However, there is a disclaimer: By attending this session your customers will LOVE you. Your Competition will not!

Steve uses his experience from coaching on Strictly Come Dancing to explain how to get the best out of yourself under pressure. Drawing on from 2019’s session, delegates will learn how to build mental resilience and enhance their confidence.

Leanne began her career at Software of Excellence on the support team, this enabled her to gain a vast knowledge of the EXACT system and the tools and processes that it has to offer. Now working regularly with a number of practices Leanne works as a Customer Success Consultant. This includes helping practices fully utilise and optimise their EXACT system, understanding their practice data and ultimately helping them to achieve their business goals.

Depicting the individual patient´s anatomy only in two dimensions bears high risks of misdiagnosis and consecutive unpleasant “surprises” during surgical execution and possible failure of the planned implant- and prosthetic treatment. Overseen pathologies and anatomic variations lead to high failure rates of GBR-surgery and in implant therapy as well as unnecessary highly invasive GBR-procedures in the maxillary and mandibular alveolar crest.

Contrary, the non-invasive digital workflow based on 3D-imaging allows precise diagnosis and prevents possible failure already in the planning phase of the treatment by “backward-planning” and simulation of the entire treatment choosing the least invasive and most safe biology-based Piezotome-surgical procedures.

Furthermore, most recent CBCT-devices even allow a precise determination of the individual patient´s bone quality to determine how many implants will be needed due to the patient’s individual bone-density and -volume and if immediate loading might be possible in each individual case.

The lecture will provide a short basic evidence-based revision of current knowledge of radiographic anatomy followed by a comparison of erroneous 2D versus precise 3D CBCT-based diagnosis, treatment-planning and execution demonstrated in GBR- and implant-therapy case reports.

Would you like your company to double its net profits? Andy will be sharing top tips on how to take your business to the next step.

Learning Outcomes:

• How to look at your business in a completely different way
• Understanding the key drivers of doubling your profits
• Understanding the profit code/the people code
• Why success depends on understanding what makes a true decision

Join this session to learn everything to do with indemnity cover with Dr Robert Dyas.

Dental Indemnity
• The current indemnity landscape & the changes we have been faced with over the past few years
• Where we are now
• The do’s and dont’s when purchasing indemnity cover

Innovation in training
• Virtual Reality
• Next-Generation Training Solutions
• Mobile Learning
• Advanced Formative Assessment
• Big Data
• Video-Based Training
• Enhancement Of “Flat” Content Materials

Join Sami to explore the different uses for CBCT in oral surgery. In Sami’s session you will learn:

• The relevance of imaging in day to day patient management
• Consider the assessment of ID nerve for determining treatment planning and clinical risk
• The basics of pathology assessment
• An awareness of how functions on CBCT can affect interpretation
• Translation of 3D imaging into 3D models for surgical planning

Cerec is an amazing technology that in the last 35 years has transformed beyond recognition its ability to deal within an array of clinical challenges. This session will be divided into 2 parts – exploring Cerec aesthetics and also the Cerec orthodontic interface.

Cerec restorations can be created to mimic nature by following a few simple guidelines for not only posterior restorations but also the more critical anterior cases. Dr Julian Caplan will give you a step by step recipe to allow you to have the confidence to provide high-end porcelain restorations using the Cerec technology.

Clear aligners are becoming a mainstay of treatment provided by a large number of general dental practitioners. The Cerec Ortho 2.0 workflow will be explored to show how Cerec can now be utilised in orthodontics as well as how Suresmile complements this workflow

Aims:

• To understand the morphological features that are necessary to achieve aesthetic Cerec restorations and how these are created
• To understand how to utilise the Cerec software to provide these features
• To understand how to refine these features with manual shaping
• For delegates to be able to create a 3-D staining and glazing effect
• To understand Cerec Ortho 2.0 and how it is utilised with Suresmile orthodontics

Objectives:

• Delegates will be able to improve and streamline their Cerec workflows for aesthetic restorations
• Delegates will have the confidence to provide anterior Cerec restorations in highly aesthetic cases
• Delegates will be able to make an informed choice on a clear aligner alternative that is compatible with Primescans

Anne is the CEO at MediHoldings and a member of the company’s board of directors. MediHoldings is the parent company that delivers services to the dental profession including practice sales, recruitment and financial funding through the subsidiary companies MediEstates, MediCruit and MediFinacial. Majority acquired in April 2017 by Henry Schein Inc MediHoldings has joined the largest dental services corporation globally.

Anne manages the sales and valuations element at MediHoldings, her specialist sector for the last 17 years, where she understands the needs of dental professionals, practice owners, and buyers for both the independent and corporate markets. She is responsible for facilitating company activity in consulting, sales and alliances while instilling a passion for the company’s services and unique approach to our customer experience.

Regularly speaking at seminars throughout the country, including the BDA & BDIA, she is well placed to have a great influence on practice owners of the present and future.

DenGro is an industry leader in lead management, sales and communication techniques for dental and wellbeing businesses.

In their session on the power of social media marketing, DenGro’s Marketing Manager, Sara King, will look at the ins and outs of social media platforms and how practices can harness the power of these networks to develop their audiences, improve their marketing strategy, and ultimately grow their business.

As Marketing Manager at DenGro – an online lead management tool for dentists – Sara leads the Practice Support team in helping users to better understand the impact of practice marketing on practice growth.
With a focus on an integrated marketing strategy, DenGro helps practice teams to improve their internal processes and approaches to lead management in order to increase treatment uptake and grow the practice.

On average, UK practices miss £58,860 worth of new patient enquiries each month – often through mis-management, lost leads, and inefficient practice processes. DenGro is an online lead management tool designed specifically to help dental practices improve the way they capture, convert, and report on their prospective patient enquiries and reduce the loss of missed treatment opportunities.

Through the use of a simple, interactive to-do list of daily tasks, DenGro helps practice teams to better organise their time and the way that they contact and follow-up with leads. Meanwhile, the automated sequences of pre-written emails and SMS help practices stay connected with their leads.

Backed by years of experience in dental and well-being marketing and a deep understanding of the industry, DenGro provides support, training, and guidance to practices looking to grow their business.

It is important to understand the patient’s complaints, and also know what are the techniques and materials that we currently have available.

Regarding any Esthetic rehabilitation, we must always focus on the Minimally Invasive Dentistry. With that in mind, Bleaching will usually be the first option, The main goal of this course is to discuss what are the techniques available, and more important, how to choose and individualize materials and techniques for each patient and case, and how to treat not only simpler cases, but more important, the challenging ones.

Objectives:

• Translucence, Opalescence and Fluorescence – taking your esthetic restorations to the next level.
• A better approach for colour selection

Cemal’s current clinical research interests include immediate implant placement, reconstructive bone surgery, nerve damage and the effect of bone density on the success of implant treatment. Academically, he has gained European recognition for his work on the development of a new framework for teaching and assessment of clinical competence in implantology. He is a co-author of the consensus paper produced by the Association for Dental Education in Europe (ADEE) following the first pan- European collaboration between EU universities to establish common training and assessment standards in dental implantology. He is an invited member of the working group convened by the FGDP (UK) and the General Dental Council (GDC) to update the Training Standards in Implant Dentistry (TSID) guidelines in 2012 and 2016.

Cemal is a Fellow of the Dental Trainers Faculty of the Royal College of Surgeons of Edinburgh (RCSEd) and a Fellow of the International Team for Implantology (ITI) and a member of Megagen’s MINTEC UK & I Board for education and clinical research. He is a member of the editorial board of JOMR (Journal of Oral & Maxillofacial Research) and the chair of the editorial advisory board of Implant Dentistry Today. Cemal is Professor and Clinical Lead of the MSc programme in Dental Implantology and a member of the Faculty of Examiners of the Royal College of Surgeons of Edinburgh’s Diploma in Implant Dentistry. He is a past president of The Association of Dental Implantology (ADI) (2011-2013).

Cemal has been appointed by FGDP (UK) to lead the working group to develop the “national standards in implant dentistry” which is due to be published later in 2018 following the completion of an external consultation process.
Cemal is a Fellow of the International Team for Implantology (ITI) and a member of the Megagen’s MINEC UK & Ireland Board for education and clinical research. He is a member of the editorial board of JOMR (Journal of Oral & Maxillofacial Research) and the chair of the editorial advisory board of Implant Dentistry Today. Cemal is Professor and Clinical Lead of the MSc programme in Dental Implantology and a member of the Faculty of Examiners of the Royal College of Surgeons of Edinburgh’s Diploma in Implant Dentistry. Cemal is a past president of Association of Dental Implantology (ADI) (2011-2013).
Cemal has been appointed by FGDP (UK) to lead the working group to develop the “national standards in implant dentistry” which is due to be published later in 2018 following the completion of an external consultation process.

CEREC has been around since 1985 and I have been treating patients successfully with CEREC for 20 years. This lecture will give you an overview of how Cerec has evolved and how Primescan is now the state of the art scanner for so many applications in Dentistry.

Aim of lecture

• Understand the development of digital dentistry
• Understand how digital scanners work
• Understand why digital dentistry is a step up from analogue dentistry
• Clarify workflows for the different clinical applications of digital dentistry

Objective

• To allow an informed decision to be made as to whether you take the next step to be involved in digital dentistry
• To understand how digital dentistry can be incorporated into your everyday practice
• To give you the confidence that digital dentistry will provide dental excellence for your patients.

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You will be able to discuss available techniques with like minded individuals and discover advanced aesthetic procedures with dental composites. In this session you will be able to identify which materials would be able to reproduce even the smallest anatomical and optical details of the natural tooth.

• Composites: which parameters are key for making imperceptible restorations
• Understanding optical properties of both teeth and composites
• Colour Theory: Hue, Saturation and Value and why those topics matter in the clinic

Liverpool born Ian qualified from Liverpool University in 1985. He has over 30 years experience in general practice both in the Private sector and with the National Health Service. He runs a Private Practice in the picturesque village of Thornton Hough on the Wirral concentrating on comprehensive reconstructive, aesthetic and implant dentistry.

Ian is also Director of The Dawson Academy UK and teaches dentists around the world the foundations of ‘Complete Dentistry’ as taught by The Dawson Academy founder, Pete Dawson. He is involved directly with the hands on courses of the Core Curriculum, seminars, & study clubs and provides continuing education to dental professionals across Europe.

He also lectures nationally and internationally on functional and aesthetic dentistry. He spends approximately two-thirds of his time in practice and the other third as an educator. He believes this balance keeps him on the leading edge of both disciplines.

Anne is the CEO at MediHoldings and a member of the company’s board of directors. MediHoldings is the parent company that delivers services to the dental profession including practice sales, recruitment and financial funding through the subsidiary companies MediEstates, MediCruit and MediFinacial. Majority acquired in April 2017 by Henry Schein Inc MediHoldings has joined the largest dental services corporation globally.

Anne manages the sales and valuations element at MediHoldings, her specialist sector for the last 17 years, where she understands the needs of dental professionals, practice owners, and buyers for both the independent and corporate markets. She is responsible for facilitating company activity in consulting, sales and alliances while instilling a passion for the company’s services and unique approach to our customer experience.

Regularly speaking at seminars throughout the country, including the BDA & BDIA, she is well placed to have a great influence on practice owners of the present and future.

Guy is a CIM Chartered Marketer, with over 15 years’ experience working in Marketing Services. He has spent the last 6 years at Software of Excellence in a variety of Marketing, Product and Customer Success roles.

During this time Guy has helped shape the development path for SOE’s flagship EXACT practice management software, and launched its Customer Success programme; ensuring the company delivers on its ethos of helping to turn good dental practices into great businesses.

In this workshop, we will explore current findings from Positive Psychology and Neuroscience of mindfulness to enhance well-being. We will learn how to utilise CBT and mindfulness to minimise stress, prevent burnout and increase focus. We will explore how to create lasting habits and how to overcome barriers.

Objectives;

• Review research on Neuroscience of Well-being and productivity and Positive Psychology.
• Understand how to use ABC model to use CBT for difficult, ruminating thought patterns and anxiety.
• Define mindfulness.
• Apply mindfulness to thoughts and emotions.
• Practise body scan, loving kindness mindfulness, mindful eating and mindful movement.
• Review barriers and Psychology of habits.

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The CSR Advantage addresses your business’ next big challenge and how to turn it to an opportunity.
You can’t ignore the fact that society is becoming more critical of businesses that fail to ‘act responsibly’.
Patients and staff are looking at you for the hallmarks of a trustworthy business – positive work culture, environmental responsibility and a role in the community and with charities.

Whether you consider yourself ‘charitable’ or not, you cannot argue with the numbers – 88% of consumers now expect social and environmental responsibility as an integral part of every business – no matter how big or small.

But far from being yet another challenge to overcome, your Corporate Social Responsibility is actually something that you can turn into an advantage. Building a purpose driven, engaged team and a stellar reputation. Mark Topley will explain how, as well as showing you the simple, practical steps you can take, no matter your starting point.

Learning Objectives
During the presentation, attendees will learn:

• What CSR is, and the five areas of impact – People, Charity, Community, Environment, Communications
• Why CSR is important for patients and potential patients looking for a dentist they can trust
• Why it’s important for attracting and retaining high quality, purpose driven people, especially those under 35
• How to cover all the areas of CSR without having to become an expert in a quick, simple and effective way that takes the thinking off your desk

The presentation links closely to the ‘well led’ Key Lines Of Enquiry for CQC – setting culture, strong leadership, an engaged team etc. For ECPD, it sits firmly in Development Outcome B.

Ross is passionate about working closely with practices to understand the drivers and behaviours within the team, in order to move forward and deliver both people and business results.

With five years’ experience leading a large teams, Ross not only has first hand experience in the challenges and opportunities that the industry faces, but he has proactively undergone extensive leadership and business training and in turn has helped shape the coaching and consultancy programme; both internally, and customer-facing.

Now as the Customer Success Manager at Software of Excellence, Ross delivers leadership, communication and data workshops to hundreds of practices across the country, whilst continuing his work with evolving the Customer Success programme.

Words can weave magic. What difference will it make when you learn influencing language that helps you serve your patients, increase your sales, profits and communicate with confidence?

Barry will introduce you to a model of communication with techniques and language tips that will enable you to apply these skills effectively within the dental practice setting.

Objectives:

• Understand a model of communication
• How to effectively use the power of language
• To be conscious of some of the words that influence the subconscious mind
• Utilise words purposefully to best serve your patients and increase sales and profits
• To be aware of the negative effects of some of our language

Overview of leadership coaching programme for dental practice owners covering:

• How to build sustainable practice growth.
• Engaging your team’s hidden potential.
• Creating more “Wow” moments for your customers.
• Finishing your day loving your work.

Session includes presentation on Engagement, with the benefits, the evidence that it works and the process I have developed to implement in practice.

Exercises for participants:

• Understanding your life: Pie chart of your day.
• Group discussion: What kind of dentist do you want to be?
• Creating the future: Letter to Myself

Eimear will explore the Digital Implant workflow including Azento, the Denstply Sirona implant solution which promises to be a convenient start-to-finish implant solution for single tooth replacements streamlining planning, purchasing, and delivery and enabling dentists to provide consistently excellent implant treatments.

Learning objectives:

• Different intraoral scanners and how they work – including Dentsply Sirona Primescan AC and Primescan CEREC
• How Surgery to Dental laboratory Digital workflows can enhance clinical outcomes and the patient experience.
• New Dentsply Sirona Azento – The complete digital implant solution. CEREC guides and how to manufacture in house

Digital Discovery

Eimear will be sharing her top tips on what to consider when deciding to go digital in your practice! Sharing her experience of stepping into the digital world, Eimear will be covering the following:

• What to look for in a scanner
• How to start having an in-house digital workflow
• Why in-house milling will make your practice more profitable
• Applications of digital workflows in practice.