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Steve will introduce research on resilience and explain that in order to deliver your best performance in 2019 and beyond you will need to understand the critical ingredients of personal resilience
Steve will also explain:
Learn influencing language that helps you serve your patients, increase your sales, profits and communicate with confidence!
Barry’s session with introduce you to a model of communication with techniques and language tips that will enable you to apply these skills effectively within the dental practice setting.
In 2015, Dev Patel took over a mixed practice in Swanley. The following year, they won Best Practice London and in 2017 were awarded Most Improved Practice at The Dental Awards. With customer service being at the forefront of his practice values, Dev shares a step-by-step guide to how he implemented a patient journey that has customers talking about their experience for days.
Dev’s keynote highlights include:
James will share his experience of running a practice and as a past-president of the British Academy of Cosmetic Dentistry, the largest organisation dedicated to advancing the art and science of cosmetic dentistry in the United Kingdom.
The second woman to fly the Tornado GR4 operationally, Mandy will draw on her experience as a former Royal Air Force pilot, to share the personal and strategic lessons learned.
From remaining calm under pressure, leading from the front, and how to make strategic decisions when faced with risk, Mandy will provide vivid insight into how to communicate, empower and draw the best from yourself and others in high-pressure situations.
Through sharing her stories from the front-line, Mandy will demonstrate how there is much the fighter pilot world can share with the business world, from careful strategy, training, planning and debriefing.
How implementing the small things make a huge difference in your work and home life.
By the end of the session you will know:
By the end of the session you will feel:
By the end of the session you will be able to:
Learn the key factors you need to consider when you decide to purchase a practice and take your career to the next step. Anne will be sharing her experience on helping Dentists finance and purchase their first practice to 10+.
Join Barbara to fully understand what you need to included in your marekting strategy to set yourself a part from your competitors.