Topics include

• How to create a Great Place to Work
• The importance of Mind Set in terms of personal and business results
• The power of Self Talk i.e. its impact on self and others?
• The power of a unique 149 culture and mind-set …it’s called the 149effect ®
• Understanding the science of true confidence
• Understanding the power of a smile
• Know why we always become the way we ACT!
• How to More positively impact on others

Steve will introduce research on resilience and explain that in order to deliver your best performance in 2019 and beyond you will need to understand the critical ingredients of personal resilience

Steve will also explain:

• Why Strong People Break under pressure?
• The Coffee Table effect!
• 10 top tips ie The10 x 1% ‘ers that will help you to keep going under pressure
• The single most powerful strategy for personal and team motivation

TBC

Learn influencing language that helps you serve your patients, increase your sales, profits and communicate with confidence!

Barry’s session with introduce you to a model of communication with techniques and language tips that will enable you to apply these skills effectively within the dental practice setting.

Topics exposed:

• Understand a model of communication
• How to effectively use the power of language
• To be conscious of some of the words that influence the subconscious mind
• Utilise words purposefully to best serve your patients and increase sales and profits
• To be aware of the negative effects of some of our language

TBC

TBC

In 2015, Dev Patel took over a mixed practice in Swanley. The following year, they won Best Practice London and in 2017 were awarded Most Improved Practice at The Dental Awards. With customer service being at the forefront of his practice values, Dev shares a step-by-step guide to how he implemented a patient journey that has customers talking about their experience for days.

Dev’s keynote highlights include:

• Nailing the practice’s image and creating an environment that welcomes patients
• Using the team and everything around you to create a patient journey that will set you miles apart from competitors
• How to turn a practice around from having zero online presence to putting it firmly on the map
• Increasing treatment uptake and customer satisfaction through the best possible patient care

James will share his experience of running a practice and as a past-president of the British Academy of Cosmetic Dentistry, the largest organisation dedicated to advancing the art and science of cosmetic dentistry in the United Kingdom.

Learning objectives

1. Setting business objectives
2. Attracting the right patients and then keeping them!
3. Controlling business costs and how to price your services
4. How to empower your team

The second woman to fly the Tornado GR4 operationally, Mandy will draw on her experience as a former Royal Air Force pilot, to share the personal and strategic lessons learned.

From remaining calm under pressure, leading from the front, and how to make strategic decisions when faced with risk, Mandy will provide vivid insight into how to communicate, empower and draw the best from yourself and others in high-pressure situations.

Through sharing her stories from the front-line, Mandy will demonstrate how there is much the fighter pilot world can share with the business world, from careful strategy, training, planning and debriefing.

How implementing the small things make a huge difference in your work and home life.

By the end of the session you will know:

• What creates a Great Place to Work and why it’s important in terms of morale and engagement?
• How to build mental resilience so that you can perform more effectively under pressure
• What a world class work culture/ environment looks like and how to create it.
• How to use simple techniques to get the best out yourself and colleagues (and family) so that your patients have the best experience every time.
• How to build a resilient mind-set

By the end of the session you will feel:

• Uplifted, optimistic, and will be able to apply at least one idea immediately that will help you at a personal / work level
• The bonus of this session is that the ideas I share are equally applicable outside of work so many ideas can be used at home.

By the end of the session you will be able to:

• Apply at least one idea with your team and even your family that will have a positive effect on you and them
• Know how to manage your own stress
• Stay calmer especially under pressure
• Create an even more motivated team who enjoy working with and for you
• 10 steps to resilience

TBC

TBC

Learn the key factors you need to consider when you decide to purchase a practice and take your career to the next step. Anne will be sharing her experience on helping Dentists finance and purchase their first practice to 10+.

Join Barbara to fully understand what you need to included in your marekting strategy to set yourself a part from your competitors.

Learning Outcomes:

• Participants will understand the role of promotion and communication within a wider marketing strategy
• Participants will appreciate the importance of effective patient communication to practice success
• Participants will understand the role of digital communication in driving new patient acquisition
• Participants will be able to create a basic marketing plan and know how to implement different communication tools, depending on their needs and required outcomes

TBC

TBC