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“What you can’t measure, you can’t improve”. With the importance of understanding our practice performance in order to grow, Yasmin will be delivering a simple for you to do just that. Providing a hands-on guide on how you can use the ultimate practice performance dashboard, we will be introducing you to the various different reports and analytics that you can access using the Software of Excellence cloud MPC. From financial reports to UDA monitoring and prediction; to how you can use the intuitive dashboard to identify opportunities and risks – this is the perfect workshop to really delve deep into your numbers and give you a plan to follow the second you step back into practice.

In this talk you will learn how the Carriere Motion works and how to place the appliance. You will then learn how to integrate the appliance into the digital aligner workflow. This will then be backed up with examples of easier “ideal situations” and followed up with how to adapt it to more challenging cases.

Discover how the latest advanced in digital technology simplify treatment and increase uptake of implants in practice.

Learning outcomes:

How to merge CBCT to plan implant placement
How to design and mill/print a guide
How to use Tibases
How to deliver predictable screw retained crowns

An interactive session designed to help dentists refine and enhance communication skills in order to build a foundation of trust that will lead to improved patient education and ownership, better patient care and increased customer satisfaction. We’ll be looking at when and how to ask questions, how to present treatment options in the most effective way; removing any perception of sales pressure, maintain trust and build rapport, and more.

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Learning Objectives :

• Gain knowledge of market drivers and what the future holds for dental practices
• Use a digital approach for marketing and improved patient centred approach to treatment Glean insight into implementation of technology into daily digital workflow
• Learn how to engage the team in all aspects of digital dentistry
• Understand the advantages of digital vs analogue techniques
• Understand how quickly you can receive return on investment

Learning Outcomes:

• Identify best evidence based technology
• Use intraoral scanning to plan treatment and create 3D models
• Understand how to connect with your lab and manufacture in house
• Identify best digital methods for patient centred approach to consent
• Understand how to use a digital workflow for treatment planning for simple through to advanced cases
• Use intra oral scanning and navigational technology
• Understand where artificial intelligence and virtual reality may play their part in planning

Learn how from omnicam to primescan you can achieve predictable and aesthetic restorations in the anterior zone in a single visit

Learning Objectives –

How to maximise aesthetic results with chairside restorations
Utilising cerec software to create a seamless and stress free workflow for anteriors
How hand finishing ceramic can take restorations to the next level
How the accuracy and speed of primescan can streamline your workflow

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In this interactive workshop Rebecca will be delivering a “patient workflow in practice” session. Using real-life practice scenarios, you will come away with an all-encompassing guide as to how best set-up and track a customer-centric workflow that will also benefit your team and business as a whole.

You’ll be encouraged to think about each individual touchpoint that a patient has with your practice and assess how customer-centric your business really is; and will be provided with tips on how to automate as much of the digital processes as possible in order to spend more time and care on the face-to-face interactions that will leave a lasting impression.

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Join Robin to discuss the following:

Lasers in Dentistry:-
What is a laser?
What types of Lasers can be used in Dentistry?
What are Lasers useful for?
Laser safety
Can I live without a Laser?(No!)

Learning objectives.
1. To understand what a laser is and how it works
2. To find out how Lasers can be used in dentistry
3.Why Lasers are better at certain procedures than conventional methods.
4. To find out about the healing capabilities of Lasers.

In this talk you will learn how the Carriere Motion works and how to place the appliance. There will then be examples of ideal cases and following this how to adapt it to cases which are more challenging.

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This lecture will give a broad overview of previous scanning technologies and will detail the new Primescan technology. The science behind this technology will be presented and the benefits of this new technology will be explored. Current research will be presented on this new technology.

Learning outcomes:
– understand historical scanning technologies
– understand Primescan technology and how it differs from conventional scanning technology
– to give the practitioner confidence in using Primescan in various clinical situations.

Understanding performance progress is important at any stage in your business journey; as it presents an opportunity to tweak the processes that affect results and make changes before it’s too late. The theory of continuous improvement is not a new concept in business, but for dentists it represents a different way of thinking about how a practice operates.

In this session Ben Flewett will be introducing a proven step-by-step process in identifying the crucial KPIs within your practice, and the importance of using this to set targets and guide the key daily tasks that will achieve tangible business outcomes.

Whether you’re struggling to identify where to start, feeling overwhelmed by the flood of data within your practice or just wanting a more streamlined process for performance analysis then this session is for you.

Topics include

• How to create a Great Place to Work
• The importance of Mind Set in terms of personal and business results
• The power of Self Talk i.e. its impact on self and others?
• The power of a unique 149 culture and mind-set …it’s called the 149effect ®
• Understanding the science of true confidence
• Understanding the power of a smile
• Know why we always become the way we ACT!
• How to More positively impact on others

Steve will introduce research on resilience and explain that in order to deliver your best performance in 2019 and beyond you will need to understand the critical ingredients of personal resilience

Steve will also explain:

• Why Strong People Break under pressure?
• The Coffee Table effect!
• 10 top tips ie The10 x 1% ‘ers that will help you to keep going under pressure
• The single most powerful strategy for personal and team motivation

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Learn influencing language that helps you serve your patients, increase your sales, profits and communicate with confidence!

Barry’s session with introduce you to a model of communication with techniques and language tips that will enable you to apply these skills effectively within the dental practice setting.

Topics exposed:

• Understand a model of communication
• How to effectively use the power of language
• To be conscious of some of the words that influence the subconscious mind
• Utilise words purposefully to best serve your patients and increase sales and profits
• To be aware of the negative effects of some of our language

In this lecture Laura and Michael will enlighten you with ideas to push your patient experience and offering into a new phase

Learning outcomes:

1. Understand the importance of clarity in your marketing message
2. Discuss the importance of passion for your work life
3. Review the existing patient opportunities you have and see how the team can become involved in educating and converting
4. How to gain more referrals and raving fans through an end of treatment experience

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In 2015, Dev Patel took over a mixed practice in Swanley. The following year, they won Best Practice London and in 2017 were awarded Most Improved Practice at The Dental Awards. With customer service being at the forefront of his practice values, Dev shares a step-by-step guide to how he implemented a patient journey that has customers talking about their experience for days.

Dev’s keynote highlights include:

• Nailing the practice’s image and creating an environment that welcomes patients
• Using the team and everything around you to create a patient journey that will set you miles apart from competitors
• How to turn a practice around from having zero online presence to putting it firmly on the map
• Increasing treatment uptake and customer satisfaction through the best possible patient care

James will share his experience of running a practice and as a past-president of the British Academy of Cosmetic Dentistry, the largest organisation dedicated to advancing the art and science of cosmetic dentistry in the United Kingdom.

Learning objectives

1. Setting business objectives
2. Attracting the right patients and then keeping them!
3. Controlling business costs and how to price your services
4. How to empower your team

The second woman to fly the Tornado GR4 operationally, Mandy will draw on her experience as a former Royal Air Force pilot, to share the personal and strategic lessons learned.

From remaining calm under pressure, leading from the front, and how to make strategic decisions when faced with risk, Mandy will provide vivid insight into how to communicate, empower and draw the best from yourself and others in high-pressure situations.

Through sharing her stories from the front-line, Mandy will demonstrate how there is much the fighter pilot world can share with the business world, from careful strategy, training, planning and debriefing.

How implementing the small things make a huge difference in your work and home life.

By the end of the session you will know:

• What creates a Great Place to Work and why it’s important in terms of morale and engagement?
• How to build mental resilience so that you can perform more effectively under pressure
• What a world class work culture/ environment looks like and how to create it.
• How to use simple techniques to get the best out yourself and colleagues (and family) so that your patients have the best experience every time.
• How to build a resilient mind-set

By the end of the session you will feel:

• Uplifted, optimistic, and will be able to apply at least one idea immediately that will help you at a personal / work level
• The bonus of this session is that the ideas I share are equally applicable outside of work so many ideas can be used at home.

By the end of the session you will be able to:

• Apply at least one idea with your team and even your family that will have a positive effect on you and them
• Know how to manage your own stress
• Stay calmer especially under pressure
• Create an even more motivated team who enjoy working with and for you
• 10 steps to resilience

Understanding performance progress is important at any stage in your business journey; as it presents an opportunity to tweak the processes that affect results and make changes before it’s too late. The theory of continuous improvement is not a new concept in business, but for dentists it represents a different way of thinking about how a practice operates.

In this session Ben Flewett will be introducing a proven step-by-step process in identifying the crucial KPIs within your practice, and the importance of using this to set targets and guide the key daily tasks that will achieve tangible business outcomes.

Whether you’re struggling to identify where to start, feeling overwhelmed by the flood of data within your practice or just wanting a more streamlined process for performance analysis then this session is for you.

Listen to Laura and Michael as they provide you valuable insights to get your team onboard

Learning outcomes:

1. Understand why your team think differently to you
2. Learn what it is your team need from you to get on board with you
3. Understand what can have the team jumping onto another bus
4. Listen to our 5 top tips to get the team working with you toward the same goal

Learn the key factors you need to consider when you decide to purchase a practice and take your career to the next step. Anne will be sharing her experience on helping Dentists finance and purchase their first practice to 10+.

Join Barbara to fully understand what you need to included in your marekting strategy to set yourself a part from your competitors.

Learning Outcomes:

• Participants will understand the role of promotion and communication within a wider marketing strategy
• Participants will appreciate the importance of effective patient communication to practice success
• Participants will understand the role of digital communication in driving new patient acquisition
• Participants will be able to create a basic marketing plan and know how to implement different communication tools, depending on their needs and required outcomes

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Having processes that run efficiently from a practice and team perspective is one thing, but when looking in from the outside can you say that your patient experience is really at the forefront of your workflow?

With customers (and that includes patients!), every interaction, be it click, swipe, call or visit, is an opportunity to build on the growing relationship. In this session we’ll be looking at how other industries and businesses have built a customer-centric strategy, and the key elements that we can pull out and can apply to running a dental practice in order to boost patient satisfaction, gain loyalty, and grow your patient base